# Technical support

**URL:** <https://forum.sensor.community/t/technical-support/4447>\
**Category:** Uncategorized\
**Created:** [February 19, 2025, 3:06pm UTC](https://forum.sensor.community/t/technical-support/4447 "2025-02-19T15:06:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![plumeplotter](https://forum.sensor.community/letter_avatar_proxy/v4/letter/p/f07891/32.png) [@plumeplotter](https://forum.sensor.community/u/plumeplotter)\
**Post date:** [February 19, 2025, 3:06pm UTC](https://forum.sensor.community/t/technical-support/4447/1 "2025-02-19T15:06:16Z")

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My access to sensor.community has been blocked after working OK (most of the time) for more than 6 years. How can I solve it? I emailed Tech@Sensor.Community but there was no reply. Is there a new email address or am I supposed to describe the problem on this forum instead?

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**Author:** ![ricki-z](https://forum.sensor.community/user_avatar/forum.sensor.community/ricki-z/32/215_2.png) [@ricki-z](https://forum.sensor.community/u/ricki-z)\
**Post date:** [February 19, 2025, 11:19pm UTC](https://forum.sensor.community/t/technical-support/4447/2 "2025-02-19T23:19:56Z")

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Hello @plumeplotter could you please check your emails?  
As you may have read here in the forum we had one of our servers shut down by our hosting provider and needed to check the server before he could go online again.

And again, we are a volunteered project. No one of us is working full time on this project. So no one of us can answer emails 24/7.

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**Author:** ![plumeplotter](https://forum.sensor.community/letter_avatar_proxy/v4/letter/p/f07891/32.png) [@plumeplotter](https://forum.sensor.community/u/plumeplotter)\
**Post date:** [February 20, 2025, 2:16pm UTC](https://forum.sensor.community/t/technical-support/4447/3 "2025-02-20T14:16:11Z")

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Thanks for the reply. 👍 I’ll reply to your email with more specific details of the problem.